Site Help

About CiscoLive.com/global

CiscoLive.com/global provides access to on-demand recordings of sessions, keynotes and partner content from global Cisco Live events. Log in is required to view videos and session presentation PDFs.

Visit the Online Events agenda to learn about upcoming live broadcasts. Live broadcasts are free to view and do not require log in.

Contact Info

For questions about CiscoLive.com/global site login help or account creation help contact web-help@cisco.com.

For questions about CiscoLive.com/global content or assistance with video playback contact ciscolive@cisco.com.

Cisco Account

Cisco Live content can be accessed with the same username and password you use on Cisco.com. If you do not have a Cisco.com OneIdentity account you can create one from CiscoLive.com.

Logging into CiscoLive.com with your OneIdentity account will link your Cisco account to your Cisco Live history as long as you have used the same email address on both sites. If you used a different email to register for CiscoLive.com, contact ciscolive@cisco.com to have your accounts connected.

How do I create a new account?

  • Click on the login on CiscoLive.com/global from the top navigation or click on any content link in the on-demand library.
    • You will be sent to the Cisco OneIdentity Sign In page.
  • Click the “Create Account” link
  • Fill out the registration form and submit your information
  • You receive an on-screen confirmation
  • You will be sent an email to activate your account

How do I activate my new account?

  • You will receive an email to the email address you used when you created your account. Click the link in the email to activate your account.
  • On the web page, click the “Activate my account” button
  • Once activated, an on-screen confirmation will prompt you to sign in to CiscoLive.com

When I try to log in, I am told that one or part of your credentials do not match our records. What reasons can cause this?

  • Your email or password is incorrect
  • Your account is not activated. Check for your spam or junk mail for the activation email
  • Your account is locked or suspended
  • You do not have a Cisco Live OneIdentity account

If I suspect my account is locked or suspended, who do I contact?

You can email support at web-help@cisco.com.

Will my current Ciscolive.com username and password still work?

No, Cisco Live credentials will no longer for on CiscoLive.com/global. When you select login or click on locked content to sign in, you can log in with your Cisco.com OneIdentity username and password or create a new Cisco OneIdentity account if you do not have one.

Can the email address tied to my account use special characters?

Yes. You may use any of these ASCII characters in front of the @ sign in your email.

  • Uppercase and lowercase English letters (a-z, A-Z)
  • Digits 0 to 9
  • Special characters ! # $ % & ‘ * + – / = ? ^ _ ` { | } ~

For the domain part of the email address—anything after the @ symbol accepts these characters:

  • 0–9, a–z, A–Z, – (dash) and .(dots)

I created a new account and the site said it sent me an email to activate my account but I did not receive it.  What should I do?

Check your spam or junk mail folder to see if it was sent there. If you did not receive the email, contact support at web-help@cisco.com.

I already have a Cisco OneIdentity account. Can I just login?

Yes, you can use that to log in to Cisco Live sites.

I don’t have a Cisco OneIdentity account. How do I create one?

Click on the login on CiscoLive.com/global from the top navigation and then click the Create Account link.

How do I register for an in-person event?

To register for a specific in-person event, go to the event site and click the Register button twice – Cisco Live U.S., Cisco Live EMEA, Cisco Live Cancun, Cisco Live Melbourne.

Will my event credentials work on CiscoLive.com/global?

Cisco Live 2019 San Diego, Cisco Live 2019 Barcelona and Cisco Live 2019 Melbourne will all use the Cisco OneIdentity for registration. Your OneIdentity username and password will also work to access on-demand content.

Cisco Live 2018 Cancun will still use Cisco Live credentials on CiscoLive.com/latam but the Cisco Live username and password will no longer work on CiscoLive.com/global. Cisco Live 2019 Cancun will use Cisco OneIdentity.

Passwords

I’ve forgotten my password.  Where can I reset it?

  • Click on the login link on CiscoLive.com/global top navigation
  • You will be sent to the Cisco OneIdentity Sign In page
  • Enter in your email address and click “Next
  • Select “Forgot Password”? underneath the Sign In button
  • Choose the recovery method you wish to receive your password reset. Options may include “via email” or “via phone
  • You will be sent an email with a link to reset your password
  • From the email, click the Reset Password Note – the reset link is only valid for 24 hours.
  • Create and verify a new password
  • Click on the “Sign In” button from the confirmation screen
  • Once signed in, you will be directed back to CiscoLive.com

What are the password requirements that I should follow to create strong passwords?

  • 1 uppercase letter
  • 1 lowercase letter
  • 1 number
  • 8 to 60 characters
  • Uses English characters: A-z, 0-9, “at” sign (@), hyphen (-), underscore (_)

Where can I add my mobile number so I can receive forgot password notifications from?

To add a mobile phone number, you will need to edit your Cisco OneIdentity account. You can access this by logging in to CiscoLive.com/global, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page there is a link to edit your Cisco OneIdentity information to set up a recovery phone number within the security settings.

I clicked the link for a password reset but did not receive the email. What should I do?

There are different reasons for not receiving the email.

  • Check your spam or junk mail filter to see if it was sent there
  • You don’t have a Cisco OneIdentity account and need to create one.

I need my “Forgot Password” email resent to me. How can I do that?

  • If you still have your on-screen confirmation that an email has been sent with a link to reset your password open, you can click “Resend Email” link
  • If you do not have your confirmation screen still open, you can go through the Forgot Password process again.
  • If you continue to have issues receiving your Forgot Password link, please contact support at web-help@cisco.com.

Account Settings

Updating Your Cisco Live Profile

You can update your Cisco Live information by logging in to CiscoLive.com/global, clicking the drop down with your name in the top navigation and selecting the Account Settings page. To edit your event related information, you will need to return to the event’s registration site.

Updating Your OneIdentity Profile

Some personal information can only be edited by updating your Cisco OneIdentity profile. You can access this by logging in to CiscoLive.com/global, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page there is a link to edit your Cisco OneIdentity information to set up a recovery phone number within the security settings.

Site Features

Single Sign On

Beginning August 13, we will begin a phased roll out of Cisco’s OneIdentity single sign on (SSO) to the Cisco Live web sites (starting with the on-demand site CiscoLive.com/global). This new implementation will improve security and reduce the need to remember multiple IDs.

On-Demand Library Favorites

Sessions can be added to your favorites list for ease of reference for future viewing. You can add a session to your favorites list by clicking the star. Click the box next to “Show Favorites Only” in the search area to view your favorites list.

Search Tools

Visit the On-Demand Library page and input a search or phrase and click the Search icon. You can also use the filters on the left to narrow the results. The filters and search box can be used separately or together. You can remove filter options from the search by clicking the x next to the filter name located below the search box or clicking the “Clear” button.

Cisco Live Content

Session Presentation

Session presentation PDFs will be added to CiscoLive.com/global after the event has concluded.

Session presentations for each event will be uploaded as speakers turn them in during the event in that event’s Session Catalog (Content Catalog for EU, Session Scheduler for Melbourne).

Missing Session Presentations

Most sessions presented at an event will contain a session presentation PDF. PDFs that are not currently available will be updated as they are received. Please check back for updates.

Technical Seminars (TEC)

Conference TEC PDFs will be available on event Session Catalogs during the event and on CiscoLive.com/global after the event as finished. TEC PDFs are only viewable to those who purchased them. TEC’s are not recorded.

Keynotes

Keynotes are often available as early as 24 hours after broadcast on the Cisco YouTube channel. Keynotes are added to CiscoLive.com/global after the event has finished. Keynotes do not have PDFs.

Viewing Live Events

Live broadcasts of global Cisco Live events are viewable from the home page of CiscoLive.com/global. You do not need an account to view these broadcasts. Broadcast details are published to the Online Events page several weeks before the event.

Video Availability

Session recordings are usually available within 1-2 weeks after a live event. Check the home page news section for updates. While we do record a large number of sessions, not all sessions are recorded.

Note: TEC and LAB sessions are NOT recorded, as these are paid sessions meant to be delivered in-person.

Site Support

Browser Compatibility

Cisco Live web sites are best viewed on current versions of the following browsers:

  • Microsoft Edge
  • Mozilla Firefox
  • Google Chrome
  • Safari

Use of older versions of the above browsers or Internet Explorer 11 may result in display or functionality issues on Cisco Live sites.

Video Downloads

Audio and video files are not available for download. PDFs are available for download.

Issues with Video Playback

If you are having issues playing back a video, please ensure that any ad blockers are turned off.

Contact Info

For questions about CiscoLive.com/global site login help or account creation help contact web-help@cisco.com.

For questions about CiscoLive.com/global content or assistance with video playback contact ciscolive@cisco.com.

Event Support

For questions related to specific events including event registration/pass, email or call the appropriate support team.

Cisco Live US
Registration Support: 1.866.405.2508
International: 1.650.416.8768
Email Support: ciscoliveus@ciscoevents.com

Cisco Live EMEA
Registration Support: +44 20 3868 5247
Email Support: cleur.support@ciscoevents.com

Cisco Live LATAM
Toll Free from Mexico: 01 (55) 5511-0559 / 01 (55) 5207-0858
International: +52 (55) 5511-0559 / +52 (55) 5207-0858
Email Support: contacto@ciscolivecancun.com

Cisco Live Melbourne
Registration Support: +61-2-8908-5644
Email Support: ciscolive@veritas.com.au

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